Terms and Conditions:

  1. Customer must be a valid holder of a credit card of The City Bank Ltd..
  2. Any and all communication that a customer may require to redeem available Membership Reward Points, as Robishop vouchers, shall be communicated by The City Bank Ltd. and any Membership Reward Points received by the customer from The City Bank Ltd. may be redeemed as such.
  3. Robi Axiata PLC. and The City Bank Ltd. are only collaborating on the concerned exclusive campaign and shall not interfere in any of the either’s business processes.
  4. Robi Axiata PLC. has no inputs in the decision-making process of The City Bank Ltd. regarding voucher/coupon generation and disbursement process and as such shall not entertain any claims concerning the same.
  5. Robi Axiata PLC. shall only be dealing with the delivery and return of the products or services ordered and provided to the customer in accordance with its own policy.
  6. Customer will be able to use the discount on the ‘Marketplace’ items that are available in the webpage of THIS LINK.
  7. Customer will be able to enjoy additional robishop-specific benefit (i.e.: robishop product discounts, payment discounts and other ongoing special robishop offers).
  8. Delivery shall be provided in accordance with Robi policy and according to the relevant laws of Bangladesh.
  9. Robi has no right/authority to with regard to used vouchers that have been redeemed. Any matters concerning the same are to be dealt entirely by The City Bank Ltd.
  10. By participating in the campaign, the customer states to agree to the terms and conditions as contained herein.
  11. Customers participating in the campaign in breach of the terms and conditions contained herein agree that Robi may rescind the offer, disallow the redemption of the Membership Reward Points and/or exclude a customer(s) from the said campaign.
  12. Robi, its affiliated entities, including but not limited to its subsidiary(s), parent company(s), shareholder(s), director(s), management or employee(s) are not in any way liable for costs and additional expenses, if any, incurred by a customer in connection with this campaign.
  13. Robi may, at its sole discretion, amend the terms and conditions contained herein, at any time, during the campaign.
  14. Robi, at its sole discretion, reserves the right to terminate this campaign at any time, without providing any reasoning for the same.
  15. The content of the terms and conditions is under reservation of clerical errors and interpretation. Any legal entity, being a customer or otherwise shall not derive any rights from clerical errors or mistakes contained within the terms and conditions contained herein.
  16. These terms and conditions are governed by the laws of Bangladesh.