How to request a refund and what are the conditions?
- Refunds are made only when the request is made within 3 calendar days of the paid order placed.
What is the Refund Mode?
- Refunds are made through bank transfer. When a refund request is made, considering it meets the conditions of a refund, it will approximately take 14 working days or 2 bill cycles for the refund to be adjusted. However, if the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support. Please note, that there will be no cash refund for any Cash On Delivery purchases. However we will provide vouchers with same amount for re-purchasing considering it meets the conditions of a refund within 3 working days.
Can you request an exchange rather than a refund?
- If you prefer to exchange your product, just inform our Customer Service we will evaluate and guide you for the next steps. The product returned for exchange must be completely sealed/intact.
If your returned product is not validated for return, how are you informed?
- If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if the warranty period of the product is still effective.
We will make three attempts to return the product to you. However, after this, we will cancel the return procedure but we will keep the product with us for a maximum of 14 days for you to retrieve from our warehouse.