- TERMS AND CONDITIONS for Apex Gift Vouchers:
“Customer(s) can purchase various amounts of Apex digital gift vouchers from Robi Shop by pre-payment through the selected payment gateway and using the selected payment method and the customer(s) shall be entitled to purchase Apex product(s) only from Apex own outlets across the country by redeeming his/her purchased Apex Digital Gift Voucher under the following terms and conditions.”
- Apex shall provide the gift voucher’s activation code to the customer(s) designated mobile number within 03 working days after full payment of the same.
- The validity of the digital gift voucher(s) shall be for a period of 60 days after its activation.
- Customers can purchase more than one Apex product by redeeming his/her every single digital gift voucher through a single invoice.
- Customer cannot redeem more than one purchased gift voucher jointly in a single invoice/transaction. Every single gift voucher must be redeemed in every single transaction/invoice.
- Apex digital gift vouchers can only be redeemed at Apex-owned stores across Bangladesh; not at any dealer, franchised, or online store.
- This voucher is neither exchangeable nor refundable, replaceable, or transferable for cash or credit under any circumstances.
- Apex digital gift vouchers are not applicable for the Cash-On-Delivery method. Only pre-payment is applicable to buy these gift cards (Mobile Banking or Debit/Credit Card)
- Customers can buy only regular price point merchandise by redeeming Apex digital gift voucher. Discounted products will not be sold through gift vouchers.
- Customers must provide their contact information such as shipping mobile number to get activation SMS, including their billing mobile number and address, in order to redeem Apex digital gift voucher. The customer will receive a transactional text message, which they must present at the Apex cash counter while redeeming the voucher.
- If the product(s) price is higher than the actual voucher value, customers must pay the difference in cash, mobile banking, or debit/credit card at the Apex store.
- Apex digital gift voucher(s) can be redeemed only once. If any remaining balance is available after redeeming any gift voucher, in that case, the remaining balance of the voucher will not be refunded under any circumstances.
- Regular holidays and Govt. holidays will be excluded from the given activation hours timeline.
